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Customer Reviews of Our Best HVAC Services in Cleveland, TN

Your experience with us is our top priority. We promise to go above and beyond to achieve the needs and goals of our customers by offering outstanding customer service, offering fast solutions when repairs are needed, and guiding you through an effortless new system installation process. We also guarantee your satisfaction, so there is literally zero risk in hiring Brackin Heating and Air!

Very personable and professional.
I received an appointment within a few days of request. Eric listened to my description of the problem, then examined and diagnosed and offered a list of reasonable repair options. Within 3 business days, parts were ordered, and repair made as he had explained to me. So far, two days later the HVAC system is working according to plan. Eric is very personable and professional, and I would feel very comfortable to have him see to any HVAC problems that I might incur.
5 Stars
Top notch.
Amazed at responsiveness to my call for help. Had a Honeywell system for dual zone that was likely never installed right by previous homeowner. Eric had it working in no time and configured a problematic smart thermostat also. Top notch.
5 Stars
Very pleased!
Excellent service and explanation from Eric! Very pleased as a new customer! We had a new unit installed and were very happy with the entire process!
5 Stars
Eric was a joy to work with. He was able to troubleshoot the issue, explain it in plain English and create a plan to get us back up and running! Great to find a company we can trust.
5 Stars
Very good experience!
Eric was very conscientious and explained everything that was happening. He was very nice and kept me informed as the work progressed. He gave me an estimate of the repairs which was acceptable and turned out to be spot-on. The work was completed, and my AC was restored! This turned out to be a very good experience and I am extremely happy with the result.
5 Stars
Excellent service - highly recommend!
Eric was quick, thorough, and had the right replacement parts on his truck. Also appreciated background information he shared on the issue affecting my system. Price was right as well. Excellent Service - highly recommend!
5 Stars
Service was excellent.
Made a call late Saturday evening, response time was excellent, service was excellent. Eric was very professional and performed a great job.
5 Stars
Prompt, very pleasant and very polite.
Eric was very prompt, very pleasant and very polite. He reviewed what the issue was and our five options for repair. I then called my husband and Eric very graciously explained it all again to him over the phone. We are always throwing your name out whenever someone has issues with their heat and air.
5 Stars
I will definitely use him again.
I had a problem with my AC unit, and I was a new customer. They fit me into their schedule quickly. Eric was FANTASTIC! He was knowledgeable, professional and very careful in my home. He answered all my questions fully and showed me what he was doing and why. I will definitely use him again.
5 Stars
Perfect service!
We had our system replaced on May 14. My wife noticed that it wasn't working at about 4:30 Memorial Day afternoon. I called at 4:48, Eric called back in about ten minutes, arrived at 6:30 and replaced a faulty transformer under warranty. We couldn't ask for anything more, this was perfect service!
5 Stars